Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We use DHL for all our orders. The Mineral Movement is not responsible for lost, stolen, or damaged items. Typically items ship within 2-3 business days including tracking codes, although this estimate might vary during holiday seasons.

It depends on where you are.

Netherlands:
- Standard Shipping with DHL: 1-3 business days.

Europe:
- Standard Shipping with DHL: 3-7 business days.

International (Outside Europe):
- Standard Shipping with DHL: 7-21 business days, depending on the destination.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, holidays, and weather conditions.

Yes, you can track your order status using the tracking number provided in your shipping confirmation email. You can enter this tracking number on our website or directly on the carrier’s website to see real-time updates on your shipment’s progress.

If your order has not arrived by the expected delivery date, please check the tracking information provided in your shipping confirmation email for any updates. If the tracking status shows that the order is delayed or if you haven't received it after a reasonable period, please contact our customer service team for assistance. We will work with the carrier to locate your package and resolve any issues as quickly as possible.

Yes, shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of your order. You will see the total shipping cost before you finalize your purchase, and we offer various shipping options to suit different needs and budgets.

Our pricing reflects the quality, rarity, and uniqueness of each piece. We carefully evaluate every crystal and mineral based on factors such as its size, weight, clarity, color, origin, and overall aesthetic appeal. Additionally, we consider transparency involved in sourcing and the amount of detailed work that goes into selecting, preparing, and providing information about each piece. While we strive to offer fair and competitive prices, our main goal is to ensure that you receive a valuable and authentic item that aligns with its true worth.

Our crystals and minerals stand out because of our unwavering commitment to quality, authenticity, and transparent sourcing. Every piece in our collection is hand-selected based on its uniqueness beauty. Unlike mass-produced or synthetically altered products, we prioritize maintaining the natural integrity of each mineral. We also provide detailed descriptions and background information for every piece, ensuring you have the knowledge to make an informed choice. Our dedication to transparency and passion for the mineral world means you’re not just purchasing a product—you’re acquiring a genuine, meaningful piece of nature.

Absolutely! We understand that collectors and enthusiasts may be looking for specific types of crystals or minerals. If you have a particular request, feel free to reach out to us. We’ll do our best to ask our connections to source the piece you’re looking for or suggest a similar alternative. Our network of trusted suppliers and our passion for the mineral world enable us to find rare and unique items, so don’t hesitate to ask if you have something special in mind.

We maintain the highest standards for quality by carefully selecting each mineral based on its authenticity, clarity, and overall condition. We work closely with trusted suppliers who share our commitment to quality and transparency.

Yes, you will receive the exact mineral shown in the pictures. We take great care to photograph each piece individually to ensure you see precisely what you are ordering. The item you receive will match the photographs and description provided on our website. If you have any specific questions about a piece or need additional photos, please feel free to contact us before making your purchase.

If your package is lost or stolen, we will make every effort to assist you in locating it. You can track your package online using the tracking number provided at checkout, with updates often available in real time. If you believe your package is lost or stolen, we recommend visiting your local post office to verify its status. For insured packages, you can file a claim anytime through your local branch or online using the tracking number. Please note that The Mineral Movement is not responsible for lost, missing, or stolen packages, and refunds will not be issued for such cases.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, UnionPay), iDeal, Bancontact, Apple Pay, Google Pay, Shop Pay, Klarna, and PayPal. For security, we use encrypted payment processing to ensure your information is safe.

Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, this means we are unable to modify or cancel orders once they are confirmed. If you need assistance, please contact our customer service team as soon as possible, and we will do our best to accommodate your request before the order is processed.

After you place an order, you will receive an email confirmation with your order details, including a unique order number and a summary of the items purchased. If you do not receive this email within a few minutes, please check your spam or junk folder, or contact our customer service team for assistance.

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the item and packaging. We will work quickly to resolve the issue by either sending a replacement or processing a return. Your satisfaction is our priority, and we aim to address any concerns promptly.

You can contact us through our contact page! We will be happy to assist you.